Contact Us
We'd Love to Hear From You
Our team of pet lovers is here to help — every step of the way.
Get in Touch
Whether you have a question about an order, need help choosing the right product for your pet, or simply want to share a photo of your furry friend — we are always happy to hear from you. At Gleefloat, every message is read by a real person who genuinely cares.
📧 Email Support
For all enquiries, please reach out to us at:
support@gleefloat.com
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all messages within one business day.
Track Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor your delivery in real time.
If you have not received your tracking information within 3 business days of placing your order, please do not hesitate to contact us at support@gleefloat.com and we will look into it right away.
Frequently Asked Questions
Before reaching out, you may find a quick answer in our FAQ section. Here are some of the most common topics our customers ask about:
Q: How long does shipping take?
A: Standard shipping typically takes 7–15 business days depending on your location. Expedited options may be available at checkout.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. Please contact our support team to initiate a return.
Q: My pet has a specific size or sensitivity — can you help me choose the right product?
A: Absolutely. Our team is happy to provide personalised recommendations based on your pet's breed, size, age, and needs. Just send us an email and we will guide you.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement. After that, they may already be in processing. Please contact us as soon as possible and we will do our best to help.
Q: Are your products safe for all pets?
A: All products sold at Gleefloat are carefully reviewed for safety and quality. Each product page includes detailed material information and age or size recommendations. When in doubt, feel free to ask us before purchasing.
A Note on Response Times
We do our very best to respond to every message within one business day. During peak periods or holidays, response times may be slightly longer — but rest assured, your message has been received and we will get back to you as soon as possible.
To help us assist you faster, please include the following in your email:
- Your order number (if applicable)
- A clear description of your question or concern
- Any relevant photos (for product or delivery issues)
Please send your message only once — duplicate emails may slow down our response process. Also, remember to check your spam or junk folder if you have not heard back from us within two business days.
Thank you for being part of the Gleefloat family — we are always here for you and your pets. 🐾